Frequently Asked Questions
What are my registration options?
You can register as an individual, start your own team, or join an existing team. When you register, you will first enter your personal information and shirt size. When you proceed to the next step, you will have the option to register as an individual, start a team, or join a team. During this step you can also enter additional registrants by selecting the green “Add Another Registrant” button. When you proceed to the next step you will have the option of adding a donation as part of the registration. Please review your cart to confirm the correct number of registrants and shirt sizes before finalizing your registration and entering payment. Detailed information for registration can be found under the “HELP” tab. After completing the registration you will receive a confirmation email for each person registered, a receipt for registration, and a credit card receipt.
Will it be safe to attend this event?
The health, safety and well-being of everyone in the Down syndrome community is a priority at all times. Please know that we are carefully following CDC and Department of Health Guidelines as it relates to COVID-19 and we will keep everyone informed should we need to make any changes to the event.
How much does registration cost?
Registration for Individual: $15
Registration for Individual with Down Syndrome: $0
I did not complete my registration. How can I finish my registration at a later time?
An email was sent to your attention with a code and a URL to allow you to restart the registration. If you click on the URL it will take you back to Step 2 of registration; please confirm the data entered and continue your registration. You can also enter the code in the email at the bottom of the screen after you hit the “Register” button. If you no longer have the email, please send an email to email@example.com indicating you need your start registration code and include your name, email, and the Buddy Walk® that you are registering for.
I tried to sign in, but I do not know my user name and password. How do I get this information?
When you registered for the walk, you were emailed a registration letter. This letter contains both your user name and password. If you no longer have the email, please send an email to firstname.lastname@example.org indicating you need your user name/password and include the Down syndrome walk or city name.
Can I change my user name and password to something I can easily remember?
Yes, sign in and go to your profile page. From your profile page select *Login and hit enter. You can then change your user name and/or password.
I have a team page. If donors go to my child’s page who is a team member and make a donation, will their donation count towards my child’s personal goal & team goal as well?
Yes, if someone donates to your child's page then the funds will be counted towards their individual total and also the team totals.
If you would like donors to only see the team page, you need to go to your child’s personal profile page and set the “Public profile page” to NO. You can do this by sliding the toggle switch under this field from YES to NO. You may want to ask all team members to do this as well if they are not participating in individual incentives.
I am having trouble uploading a photo to my personal or team profile page.
The ds-connex support team is available at email@example.com to upload your photo.