Frequently Asked Questions
What are my registration options?
You can register to start your own team, join an existing team or participant as an individual. When you register, you will first enter your personal information and shirt size. When you proceed to the next step, if applicable you can enter your team name or the team you would like to join. During this step you can also enter additional registrants by selecting the green “Add Another Registrant” button. When you proceed to the next step you will have the option of adding a donation as part of the registration. Please review your cart to confirm the correct number of registrants, shirt sizes and any optional items selected before finalizing your registration and entering payment. Detailed information for registration can be found under the “HELP” tab. After completing the registration you will receive a confirmation email for each person registered, a receipt for registration and a credit card receipt.
I registered last year for the walk. Do I need my user name and password to register this year?
If you are a team captain and would like to have access to the prior year's list of team members and donors you will have the option to enter your user name and password or request them after you select the REGISTER button. Otherwise you can select the REGISTER button and select "No" to continue your registration. If you use the same name and email address from last year, your previous user name and password will be displayed at the end of the registration process.
Will it be safe to attend this event?
The health, safety and well-being of everyone in the Down syndrome community is a priority at all times. Please know that we are carefully following our governor’s guidelines as it relates to COVID-19 and we will keep everyone informed should we need to make any changes to the event.
How much does registration cost?
Walk Registration: $20; includes t-shirt, complimentary breakfast, all kids activities and live entertainment
I did not complete my registration. How can I finish my registration at a later time?
An email was sent to your attention with a code and a URL to allow you to restart the registration. If you click on the URL it will take you back to Step 2 of registration; please confirm the data entered and continue your registration. You can also enter the code in the email at the bottom of the screen after you hit the blue “Register” button. If you no longer have the email, please send a message to firstname.lastname@example.org indicating that you need your "start registration code" and include your name, email and the name of the walk event for which you are registering.
I tried to sign in, but I do not know my user name and password. How do I get this information?
When you registered for the walk, you were emailed a registration letter. This letter contains both your user name and password. If you no longer have the email, please send a message to email@example.com indicating you need your user name and password and include the name of the walk event for which you are registering.
Can I change my user name and password to something I can easily remember?
Yes; sign in and go to your profile page. From your profile page select *Login and hit enter. You can then change your user name and/or password.
I have created a team. If someone donates through my child’s page, rather than the team page, will their donation count towards both my child’s personal goal & our team goal as well?
If someone donates to your child's page then the funds will be counted towards their individual total and also the team totals.
If you would like donors to only see the team page, you need to go to your child’s personal profile page and set the “Public profile page” to NO. You can do this by sliding the toggle switch under this field from YES to NO.
I am having trouble uploading a photo to my personal or team profile page.
The ds-connex support team is available at firstname.lastname@example.org to upload your photo.
Should I receive an email every time a donation is made to my team?
Yes! If you are not receiving those email notifications, please check your junk/spam folder. You can also view emails in the notification section of the Team Snapshot App.
How do I login to the app?
You will use the same username and password used to login to your team page on the fundraising website.
How do I turn on notifications for new team members and donations?
Once you have logged into the app, you will click the gear (for IOS users) or the hamburger menu (for android users) in the top right corner. Turn on the notifications you would like to receive and hit “Done” (IOS users only).
How do I find messages from the event organizer?
Click on the “Notifications” button in the bottom right corner and then select “Event”.