Team Captain FAQs

Who is the Team Captain of our walk team?
The team captain is the first registrant, the person who created the team when they registered.
 
How do I know if I'm logged into Stride as the Team Captain?
If you can see "Roster", "Email", and "Donations" options at the top of your dashboard when you are logged in, then you are the Team Captain. If you do not see this information, you are logged in as another team member. If you are unsure, please contact the ds-connex support team by emailing your question, along with your name and walk name, to support@dsconnex.org.
 
What if people want to give me cash?
Try to encourage online donations – Online donations are made directly to your team web page and are instantly attributed to your walker and/or Buddy Walk® team fundraising goal. No additional steps are necessary.  For offline donations -- It is safest and best for record keeping that offline donations are made by check (or money order). If you are given cash, please keep a record of the donor’s name, date and amount and, if you are able, convert the cash to a check or money order. We will credit the donors for their generosity. If this is not possible, you can always bring the cash donations to the MVDSA office or to the walk. Please do not mail cash.
 
Do I have to send in my donations? Can I bring them with me to the walk? What if my donors don’t want to donate online? Where do I send the checks?

While online registrations and donations are preferable, offline donations may be made as well. All offline (check or cash) donations should be submitted to the MVDSA office for processing. While you can always bring your donations to the walk, it is preferable that you mail them in as soon as you can to the address below, so your team can receive credit in a timely fashion.

Miami Valley Down Syndrome Association

(Insert Buddy Walk Team Name)

1133 S. Edwin C. Moses Blvd., Suite 190

Dayton, OH 45417

How long will it take before the checks I mailed show up on my page?

All offline Buddy Walk donations will be deposited, processed and posted to your webpage as soon as possible. Please allow at least two weeks for donations to appear on your page.

I uploaded/updated my team photo, and the correct image isn't showing up on Facebook. How do I fix it?

Please allow 48 hours for Facebook to update, and we suggest clearing your browser history. If you continue to see the incorrect image, please contact the ds-connex support team by emailing details to support@ds-connex.org.
 
Can I add more people to my team from my team profile page?
 
No, you need to start a new registration.  In Step 3 of registration, select the option to "Join a Team" and then search and select the correct team to add more members.
 
I entered my team name incorrectly. How can I fix it?
 
Contact the event coordinator for the walk or the ds-connex support team by emailing your team name and corrected team name, along with your name and walk name, to support@dsconnex.org
 
How do I change the t-shirt size for myself or team member?
Contact the event coordinator for the walk or the ds-connex support team by emailing the registrant's name and shirt size, along with your name and walk name, to support@dsconnex.org
 
Should I receive an email every time someone joins my team or a donation is made to my team?
Yes! If you are not receiving those email notifications, please check your junk/spam folder.