Team Captain FAQ

I registered last year for the walk. Do I need my user name and password to register this year?

If you are a team captain and would like to have access to the prior year's list of team members and donors you will have the option to enter your user name and password or request them after you select the REGISTER button.  Otherwise you can select the REGISTER button and select "No" to continue your registration.  If you use the same name and email address from last year, your previous user name and password will be displayed at the end of the registration process. 

Who is the Team Captain of our walk team?

The team captain is the first registrant, the person who created the team when they registered.

How much does registration cost?

All participants (except persons with Down syndrome) must register for $21. New in 2024, t-shirts are an additional $9 for all sizes except 2X-4X, which are an additional $14

All registered attendees will receive a wristband to enjoy the family-friendly activities at the event. Guests who do not register for the event are still welcome to attend to walk, but wristbands will provide guests access to activities such as bounce houses, balloon twisters, toddler zone, complimentary food/beverage, etc. 

People with Down syndrome are FREE, but must register as such for the participation fee to be waived. This registration type includes a t-shirt, wristband, and a medal at the finish line. The fee will be waived at checkout*

DSACO families looking for financial assistance, please email 

T-shirt sizes are not guaranteed after 8/30. 

How do I know if I'm logged into Stride as the Team Captain?

If you can see "Roster", "Email", and "Donations" options at the top of your dashboard when you are logged in, then you are the Team Captain. If you do not see this information, you are logged in as another team member. If you are unsure, please complete this Support Form and provide the team name and indicate that you need to know if you or someone else is the captain. 

I've entered contributions through the Team Captain Payments (Donations) feature. Where should I send the money?

Please mail or drop off payments to the DSACO office.

510 E. North Broadway, Suite 401

Columbus, OH 43214

I uploaded/updated my team photo, and the correct image isn't showing up on Facebook. How do I fix it?

Please allow 48 hours for Facebook to update, and we suggest clearing your browser history. If you continue to see the incorrect image, complete this Support Form and describe the issue you are having.

I already registered myself. How do I add more team members?

If you are logged in as a team captain, you can quickly add new team members by following these steps:

1. From your team captain administration dashboard, click the blue “Register New Team Member” button under the “My Team” section of the dashboard.

2. Enter the contact info for the first new registrant, agree to waiver and hit the blue “Continue” button. *Note: you can use your email address again with a different name.

3. From this page you can add more team members with the green “Add Another Registrant” button. When finished adding team members, select the blue “Continue to Cart” button to checkout.

4. Once you complete payment information and select the "FINALIZE REGISTRATION" button, you will be returned to your team profile page.

I entered my team name incorrectly. How can I fix it?

Email us at or complete this Support Form and provide your team name and corrected team name.

How do I change the t-shirt size for myself or team member?

Email us at or please or complete this Support Form and indicate the team member name and new shirt size. T-Shirt sizes must be adjusted by August 30, 2024 - after this date, we cannot switch t-shirt sizes. 

In previous years, team members were able to select a Virtual Participation Fee to have their t-shirt shipped to them, why is that not an option this year?

Until 2020, DSACO did not ship any t-shirts to participants. We have learned through the past few years, that there is no easy way to do this. We encourage everyone to still register for the event by selecting “Participation Fee - $21” with a t-shirt, team captains will pick up all t-shirts on T-Shirt Pick Up Day and be able to ship t-shirts to participants celebrating from afar. Thank you for understanding!

Should I receive an email every time a donation is made to my team?

Yes! If you are not receiving those email notifications, please check your junk/spam folder.  You can also view emails in the notification section of the Team Snapshot App.

 How do I download the Stride Team Snapshot App?

You can download the app for free from either the Apple App Store  or the Google Play Store .

How do I login to the app?

You will use the same username and password used to login to your team page on the fundraising website.

How do I turn on notifications for new team members and donations?

Once you have logged into the app, you will click the gear (for IOS users) or the hamburger menu (for android users) in the top right corner. Turn on the notifications you would like to receive and hit “Done” (IOS users only).

How do I find messages from the event organizer?

Click on the “Notifications” button in the bottom right corner and then select “Event”.