Frequently Asked Questions

What is a Virtual Walk? 

A virtual walk is a set date and time where we all will pledge to walk in support of Down Syndrome Family Connection and individuals with Down syndrome. Instead of walking with us at an event location, you’ll be walking with us in your own neighborhood, local park, trail or wherever you choose.  We will have an online celebration on Sunday, November 1st. 

 

How is a virtual walk different from our walks in the past?

We are still walking to support awareness and advocacy for our loved ones with Down syndrome, however we will be walking in different locations and celebrating virtually via Facebook Live, with additional details to be provided at a later date.  We will provide details for t-shirt pick up as it becomes available.

 

What are my registration options?

You can register to start your own team, join an existing team or participant as an individual.  When you register, you will first enter your personal information and shirt size.  When you proceed to the next step, if applicable you can enter your team name or the team you would like to join.  During this step you can also enter additional registrants by selecting the green “Add Another Registrant” button.   When you proceed to the next step you will have the option of adding a donation as part of the registration.  Please review your cart to confirm the correct number of registrants, shirt sizes and any optional items selected before finalizing your registration and entering payment.  Detailed information for registration can be found under the “HELP” tab.  After completing the registration you will receive a confirmation email for each person registered, a receipt for registration and a credit card receipt.

 

How much does registration cost?

Team Captain - $21 (team captain registration - includes a shirt and event kit)

Participant - NO SHIRT - free (individual registration - does not include a shirt)

Participant with t-shirt - $15 (individual registration - includes a shirt)

Self-advocate Participant (Adult or Child) - free (registration for one person of any age with Down syndrome or other disability - includes a shirt)

 

I did not complete my registration. How can I finish my registration at a later time?

An email was sent to your attention with a code and a URL to allow you to restart the registration.  If you click on the URL it will take you back to Step 2 of registration; please confirm the data entered and continue your registration.  You can also enter the code in the email at the bottom of the screen after you hit the blue “Register” button.  If you no longer have the email, please send a message to support@ds-connex.org indicating that you need your "start registration code" and include your name, email and the name of the walk event for which you are registering. 

 

I tried to sign in, but I do not know my user name and password. How do I get this information?

When you registered for the walk, you were emailed a registration letter.  This letter contains both your user name and password.  If you no longer have the email, please send a message to support@ds-connex.org indicating you need your user name and password and include the name of the walk event for which you are registering.

 

Can I change my user name and password to something I can easily remember?

Yes; sign in and go to your profile page.  From your profile page select *Login and hit enter.  You can then change your user name and/or password.

 

I have created a team. If someone donates through my child’s page, rather than the team page, will their donation count towards both my child’s personal goal & our team goal as well?

If someone donates to your child's page then the funds will be counted towards their individual total and also the team totals.  

If you would like donors to only see the team page, you need to go to your child’s personal profile page and set the “Public profile page” to NO.  You can do this by sliding the toggle switch under this field from YES to NO.  

 

I am having trouble uploading a photo to my personal or team profile page.

The ds-connex support team is available at support@ds-connex.org to upload your photo.