Frequently Asked Questions
What are my registration options?
You can register as an individual, start your own team or join an existing team. When you register, you will first enter your personal information and shirt size. When you proceed to the next step, you will have the option to register as an individual, start a team or join a team. During this step you can also enter additional registrants by selecting the green “Add Another Registrant” button. When you proceed to the next step you will have the option of adding a donation as part of the registration. Please review your cart to confirm the correct number of registrants, shirt sizes and any optional items selected before finalizing your registration and entering payment. After completing the registration you will receive a confirmation email for each person registered, a receipt for registration and a credit card receipt.
I registered last year for the walk. Do I need my user name and password to register this year?
Registration for the walk is $21 and includes a t-shirt. Registration for individuals with Down syndrome is free and includes a t-shirt, but everyone MUST be registered. If you find the fee to be a hardship for you or your family, please email firstname.lastname@example.org.
An email was sent to your attention with a code and a URL to allow you to restart the registration. If you click on the URL it will take you back to Step 2 of registration; please confirm the data entered and continue your registration. You can also enter the code in the email at the bottom of the screen after you hit the blue “Register” button. If you no longer have the email, please send a message to email@example.com indicating that you need your "start registration code" and include your name, email and the name of the walk event for which you are registering.
I tried to sign in, but I do not know my user name and password. How do I get this information?
When you registered for the walk, you were emailed a registration letter. This letter contains both your user name and password. If you no longer have the email, please send a message to firstname.lastname@example.org indicating you need your user name and password and include the name of the walk event for which you are registering.
Can I change my user name and password to something I can easily remember?
Yes; sign in and go to your profile page. From your profile page select *Login and hit enter. You can then change your user name and/or password.
I have created a team. If someone donates through my child’s page, rather than the team page, will their donation count towards both my child’s personal goal & our team goal as well?
If someone donates to your child's page then the funds will be counted towards their individual total and also the team totals.
If you would like donors to only see the team page, you need to go to your child’s personal profile page and set the “Public profile page” to NO. You can do this by sliding the toggle switch under this field from YES to NO.
What should I do if nothing happens when I try to upload a photo to my personal and/or team profile page?
The image is probably too large to upload. If the image is over 3MB you will need to reduce the size of the image to complete the upload. Please read the instructions found in the "How to manage your team profile page" under the HELP tab above. The ds-connex support team is also available at email@example.com.